Introduction of 2-Factor Authentication (2FA) for increased security for (Online Banking)

As we continuously seek to offer maximum security to our Online Banking customers, we are pleased to inform you that we will be introducing 2-Factor Authentication (2FA) with effect from the week of 18 September 2006.

Maybank provides enhanced security to our Online Banking customers by using a combination of 2 different factors for verifying a user's identity:

  • something you know i.e. your username and password;
  • something you have i.e. your security token.
  Online Banking customers will have a security token which is a device that generates a One-Time Password (OTP). This acts as the second layer of authentication when you login to Online Banking. It serves to protect you from Online Banking fraud with an increased level of security against phishing, trojan software and other malicious programs. You will be receiving your security token in due course and we advise that you activate it immediately.
  You may wish to note that in the event the token is replaced due to damage, loss or wear and tear over time, an administrative fee not exceeding S$30 (excluding GST) may be levied.
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  If you need assistance, you can email Alternatively you can call our Customer Relationship Executives on 1800-MAYBANK (1800-629 2265) or (65) 6550 7100 (Overseas).