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Maybank Quarterly | June 2020



   

Maybank Quarterly - JUNE 2020

A Message From Our CEO: Into The New Normal
Our Commitment to Safety for Customers, Community and Staff

Dear valued client

We hope that you and your loved ones have been keeping well throughout this circuit breaker (CB) period in Singapore. Thank you for your patience in accommodating the various operational changes and inconveniences that were necessary during the CB period, in keeping with safe distancing guidelines.
As the country begins its post-CB phase on 2 June 2020, we are committed to supporting the reopening phase responsibly, taking a calibrated and measured approach, because we place strong emphasis on safeguarding the wellbeing and safety of our customers and employees.

In Phase 1, we will continue to operate the 9 branches that were open during the CB period, and the safety precautionary measures for our walk-in customers will remain in place. These are detailed in “Customer Care at Maybank Branches during Covid-19” here.

During Phase 1, a large majority of our staff who are able to work from home will continue to do so. We will step up staff deployment gradually in anticipation of higher transactional volume and in keeping with national guidelines. Depending on the evolving situation, we will align our branch/business reopening plans with the country’s reopening approach in Phases 2 and 3, and these will be carried out progressively to correspond with the resumption of economic activities.

The CB period was also a time when our staff worked behind the scenes with customers and partners to help the community, from joining in Tzu Chi Foundation’s efforts to sew masks for migrant workers, to working with MASIS to help Malaysian workers affected by Malaysia’s Movement Control Order to find interim housing.

I am also happy to share that 9,000 meals have already been donated in support of The Food Bank Singapore’s Feed the City campaign. Maybank has pledged S$50,000 to match donations raised via our Giving.sg drive, to fund 20,000 meals for people-in-need. The intent is to provide food for people in need and support local businesses at the same time. We thank NVPC’s Company of Good for inviting us to be a part of this meaningful initiative. To donate, visit https://bit.ly/2YkkYzh.

We would like to take this opportunity to thank all these customers and partners, who have journeyed with us during the challenging time. Together we have achieved more!

Once again, I’d like to thank you for your continued confidence in us, and we are excited to begin this return to normal with all of you. While many more interactions will move to digital platforms in the post-Covid world, we are always mindful not to lose touch of the relationships we value, and to keep to our mission of humanising financial services. Please be assured that Maybank remains committed to our customers, employees, and the Singapore community.

Take care, and here’s wishing you the best of health, always.

Dr. John Lee

Maybank records 1QFY20 profit of RM2.8 billion before tax
Maybank, Southeast Asia’s fourth largest bank by assets, announced on 21 May 2020 that its profit before tax (PBT) for the first quarter of the financial period ended 31 March 2020 (1QFY20) rose 14.2% to RM2.80 billion compared with RM2.45 billion in the corresponding period last year, on the back of a 14.7% rise in net operating income. Net profit for the quarter was up 13.3% to RM2.05 billion compared with RM1.81 billion last year.

The results translate into a return on equity of 10.6% and earnings per share of 18.2 sen, up 11.4% from 16.4 sen per share in the same period last year.

More information on our results can be seen here.

Newsflash
As the nation pulls together to ride out the challenges posed by the COVID-19 outbreak, Maybank remains committed to providing unwavering support to serve its customers and the community.
Providing cash flow relief to customers
To ease your financial burden, Maybank has also introduced a comprehensive Maybank COVID-19 Relief Package for individual and SME customers. These relief measures are available till 31 December 2020. For more information on these measures and application criteria, please visit: maybank.sg/covid19reliefpackage.

Individual Customers:
Home Loan Repayment Relief
Commercial & Industrial Property Loan Repayment Relief
Renovation Loan Loan Repayment Relief
Education Loan Repayment Relief
Credit Card and CreditAble Repayment Relief
Debt Consolidation Plan
Car Loan / Auto Financing Repayment Relief
Waiver Of Fall-Below Bank Account Service Fees

SME Customers:
SME Loan Repayment Relief

For Maybank cardholders, do check out F&B offers on Maybank TREATS SG Lifestyle Mobile App. Every meal you order will go a long way in supporting our dining establishments.
Prioritising your well-being and safety
Your well-being and safety is our top priority. We have taken additional precautionary measures to ensure a safe environment for our customers and staff:

Visitors must check-in using SafeEntry (new) and undergo temperature screenings at all branches and Maybank premises.
Customers are required to fill out a travel and health declaration form, wear a mask and sanitise their hands before entering the premises.
Social distancing measures at operating branches such as reducing the number of customers in the branch at a given time and spacing out queues and seats.
Priority assistance will be given to vulnerable groups such as the elderly and pregnant women.
Hand sanitisers are also available in all branches.

During Phase 1 of safe reopening, 9 out of 18 Maybank branches are open for your banking needs. Please check here for the latest updates. Customers are encouraged to perform banking transactions online via internet banking or Maybank2u SG App during this period.
Make an online meeting appointment with us
We are pleased to provide video-conferencing service to connect with Maybank Privilege and Premier clients so that you may continue to seize investment opportunities in the comfort and safety of your home.

Please reach out to your Maybank Privilege Personal Financial Executive or Personal Financial Advisor and Premier Relationship Managers. If you do not have an advisor, kindly contact us at 1800-629 2265 / (65) 6533 5229 (Overseas).
Your assigned Relationship Manager will contact and schedule a session based on a date and time of your convenience.
Video Conferencing will be conducted via Webex.

Supporting the Community
Maybank has also been working with charity partners to extend help to those affected by the outbreak, as well as the less fortunate.
Supporting Food Bank to Feed the City
The COVID-19 crisis has affected the livelihoods of vulnerable communities struggling with job insecurity and increased food prices. At the same time, the F&B industry has taken a hit due to the stay-home measures. Maybank is supporting The Food Bank Singapore's Feed the City campaign, to provide food for people in need and local F&B businesses at the same time. Feed the City also partners with Eat for Good, a collaborative initiative by the Company of Good.

Maybank will be matching donations raised via our Giving.sg campaign, and we need your help to fund 20,000 meals!

To donate, visit: https://bit.ly/2YkkYzh

Regional Ramadhan Relief Programme

The beneficiaries with their boxes of essential food items at Ampang, Selangor in Malaysia.
In conjunction with the Ramadhan period, Maybank Islamic partnered with Islamic Relief Malaysia and Samrah Club Singapore to send grocery shopping vouchers worth a total of S$10,000 to 80 low-income families this year as part of the group-wide Regional Ramadhan Relief (RRR) programme. Maybank Singapore has been rolling out RRR since 2017 where the bank has distributed food vouchers to more than 1,000 families in Singapore which require financial assistance over the years.

Humanising Finance
Protect Yourself From Scams
Cyber threats using COVID-19 themes persist as cyber criminals adapt to the current situation and develop enticing phishing lures. Maybank Singapore’s Virtual Banking team shares tips in this issue of Humanising Finance on how you can stay vigilant as well as protect yourself and your loved ones from scams.

Deposit Insurance Scheme
Singapore dollar deposits of non-bank depositors are insured by the Singapore Deposit Insurance Corporation, for up to S$75,000 in aggregate per depositor per Scheme member by law. Monies and deposits denominated in Singapore dollars under the CPF Investment Scheme and CPF Retirement Sum Scheme are aggregated and separately insured up to S$75,000 for each depositor per Scheme member. Foreign currency deposits, dual currency investments, structured deposits and other investment products are not insured.

This advertisement has not been reviewed by the Monetary Authority of Singapore. All information is updated at 1 June 2020.

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