Back
Locate Us

A Message From Our CEO

Into The New Normal


Our Commitment to Safety for Customers, Community and Staff


Dear valued client

We hope that you and your loved ones have been keeping well throughout this circuit breaker (CB) period in Singapore. Thank you for your patience in accommodating the various operational changes and inconveniences that were necessary during the CB period, in keeping with safe distancing guidelines.

As the country begins its post-CB phase on 2 June 2020, we are committed to supporting the reopening phase responsibly, taking a calibrated and measured approach, because we place strong emphasis on safeguarding the wellbeing and safety of our customers and employees.

In Phase 1, we will continue to operate the 9 branches that were open during the CB period, and the safety precautionary measures for our walk-in customers will remain in place. These are detailed in “Customer Care at Maybank Branches during Covid-19” here.

During Phase 1, a large majority of our staff who are able to work from home will continue to do so. We will step up staff deployment gradually in anticipation of higher transactional volume and in keeping with national guidelines. Depending on the evolving situation, we will align our branch/business reopening plans with the country’s reopening approach in Phases 2 and 3, and these will be carried out progressively to correspond with the resumption of economic activities.

The CB period was also a time when our staff worked behind the scenes with customers and partners to help the community, from joining in Tzu Chi Foundation’s efforts to sew masks for migrant workers, to working with MASIS to help Malaysian workers affected by Malaysia’s Movement Control Order to find interim housing.

I am also happy to share that 9,000 meals have already been donated in support of The Food Bank Singapore’s Feed the City campaign. Maybank has pledged S$50,000 to match donations raised via our Giving.sg drive, to fund 20,000 meals for people-in-need. The intent is to provide food for people in need and support local businesses at the same time. We thank NVPC’s Company of Good for inviting us to be a part of this meaningful initiative. To donate, visit https://bit.ly/2YkkYzh.

We would like to take this opportunity to thank all these customers and partners, who have journeyed with us during the challenging time. Together we have achieved more!

Once again, I’d like to thank you for your continued confidence in us, and we are excited to begin this return to normal with all of you. While many more interactions will move to digital platforms in the post-Covid world, we are always mindful not to lose touch of the relationships we value, and to keep to our mission of humanising financial services. Please be assured that Maybank remains committed to our customers, employees, and the Singapore community.

Take care, and here’s wishing you the best of health, always.

Yours sincerely,

Dr. John Lee
CEO of Maybank Singapore

 

Click to read CEO’s Message on 6 April 2020