We are committed to delivering high service standards, but we understand that concerns may occasionally arise. If you have any feedback or issues, please let us know so we can assist you promptly.  

You can reach us through the following channels:

• Online: Submit a feedback form via our Maybank2u SG website
• Email: Send an email to SG.cem@maybank.com
• Phone: Call 1800-629 2265 (1800-MAYBANK) or (65) 6533 5229 (Overseas)
• Mail: Write to us at
  Maybank Singapore Limited
  Maybank Tower
  2 Battery Road
  Singapore 049907
• In Person: Visit any of our Maybank branches

For feedback regarding the sales practices of your Maybank Financial Advisor relating to investment and/or life insurance products, an independent unit of the Bank that is not directly involved in providing any financial advisory services will contact you to gather more information and explain the procedures and timeline for investigating your feedback.

What you can expect:

• We will acknowledge your feedback within 2 business days after receiving your feedback.
• Your feedback will be investigated, and you will be informed of the investigation status and final outcome in writing within 20 business days.
• We will inform you if additional time is required.

For feedback on other banking products and services, we will acknowledge your feedback within 2 business days after receiving your feedback. We will review the matter and provide you with a response once our review is completed, or inform you if additional time is required.

We strive to ensure that all feedback received is addressed satisfactorily. If the outcome of our review does not meet your expectations, you may refer the matter to the Financial Industry Disputes Resolution Centre Ltd (FIDReC). For more information, please visit https://www.fidrec.com.sg/

At present, FIDReC’s services are available to consumers who are individuals, sole-proprietors, certain small business or charities.

The jurisdiction of FIDReC in adjudicating disputes between financial institutions and consumers is up to S$150,000 per claim.

Please note that under FIDReC’s Terms of Reference, you must lodge your case with FIDReC within 6 months of receiving the Bank’s final written reply. After this period, FIDReC will not be able to handle the case.