Secure2u Digital Token

• Effective 22 January 2025, we will be introducing an additional security measure that requires selected customers to verify their identity via Singpass Face Verification (SFV) during Secure2u Digital Token registration. It is used to complement existing authentication methods for Secure2u set up to strengthen your online banking security.
• Effective 29 November 2024, SMS OTP will no longer be available to authenticate logins to Maybank2u SG app and Maybank2u SG (Lite) app.
• Effective 29 September 2024, SMS OTP will no longer be available to authenticate logins to Maybank2u SG Online Banking.

All users will need to authenticate logins and transactions using Maybank’s Secure2u digital token. Make the switch to the Maybank2u SG (Lite) app today to access all the features from the old app, and more. Download and log in using your existing Maybank2u username and password.

Find out more

Switch to Secure2u Digital Token on Maybank2u SG (Lite) app to authenticate and authorise your digital banking transactions. Tap below to view step-by-step guide to register and authorise transactions with Secure2u.

• Singpass Face Verification FAQs (PDF)
• Removal of SMS OTP for Login Authentication on Maybank2u Mobile Banking app FAQs (PDF)
• Removal of SMS OTP for Login Authentication on Maybank2u Online Banking FAQs (PDF)

Secure2u is your digital token on Maybank2u SG (Lite) app or Maybank2u SG app which saves you the hassle of carrying a physical token and waiting for SMS OTP.  It authenticates your Mobile & Online banking transactions in a secure and convenient way, anytime anywhere!

No more SMS OTP: For transactions on Maybank2u SG (Lite) app or Maybank2u SG app, Secure2u will authenticate the transactions seamlessly in the background and you can proceed with the transactions.

No more transaction signing via physical token: For high risk transactions performed on Maybank2u Online Banking, you will be required to key in your Internet Banking password as an additional layer of security.

Secure

Get a peace of mind with security protected by your phone lock, User ID and PIN or fingerprint on your registered mobile device and restricted to one mobile device of your choice.

Fast & Convenient

No more toggling between physical security token and waiting for SMS OTP, now you can bank faster and easier at your fingertips.

Easy access on the go

Authorise online transactions such as payments and transfers, adding new payee, and updating your contact details anytime and anywhere! There’s no need to carry your physical security token anymore!

What can I do with Secure2u?

You can do the following with Secure2u:

• Add new payees
• Make local & overseas bill payment
• Perform local and overseas funds transfer
• Update contact details
• Authenticate medium and high risk payments
• View and manage limits and more.

• Do not approve transactions not initiated by you.
• Always pay attention to SMS and Email notification for suspicious S2U registrations not initiated by you.
• Call us immediately at 1800-MAYBANK (1800-629 2265) if you notice any unauthorized transactions.
• Always set a lock screen and fingerprints/ Face ID on your mobile device to prevent unauthorized use.

Note:
Ensure that your push notification is enabled on your registered device to instantly receive transaction approval notifications.

• To enable on Maybank2u SG (Lite) app, go to More > Settings > Notifications > Toggle to enable notifications
• To enable on Maybank2u SG app, go to Settings > Push Notification > Toggle to enable notifications

Secure2u Digital Token can now be used to authorise login and selected transactions performed on the new Maybank2u Mobile & Online Banking. There are other transactions on the classic Maybank2u Online Banking which will still required SMS or Physical Security Token OTP.

Secure2u can be registered on your Maybank2u SG (Lite) app and can only be enabled on one mobile device. To register for Secure2u, please ensure you have a mobile number registered with the bank and Maybank2u SG (Lite) app is updated to the latest version in your Android or iOS device.

As a safety precaution, you will only be able to make use of Secure2u 24 hours after successful registration.

For Maybank Online Banking, the physical security token will be required until further notice.

Now that’s one more reason to download and register for Secure2u on Maybank2u SG (Lite) app!

Physical security token

Step 1: After login, tap on More and go to Settings. Under Maybank2u, toggle to enable Secure2u.

Step 2: Tap on Register.

Step 3: Tap Continue setup with Token.

Step 4: Enter the transaction code generated from your token.
Note: Selected customers are required to provide additional verification via Singpass Face Verification. When prompted, follow on screen instructions.

Step 5: And you’re done!

Email and SMS OTP

Step 1: After login, tap on More and go to Settings. Under Maybank2u, toggle to enable Secure2u.

Step 2: Tap on Register.

Step 3: Tap Use another method.

Step 4: Confirm your Registered email address.

Step 5: Enter the OTP.

Step 6: Confirm your Registered mobile number.

Step 7: Enter the OTP.
Note: Selected customers are required to provide additional verification via Singpass Face Verification. When prompted, follow on screen instructions.

Step 8: And you’re done!

Registration code and SMS OTP

Step 1: After login, tap on More and go to Settings. Under Maybank2u, toggle to enable Secure2u.

Step 2: Tap on Register.

Step 3: Tap Use another method.

Step 4: Tap on Not Mine to indicate that email address is incorrect or not updated.

Step 5: Tap on Confirm to verify your registered mailing address.

Step 6: Registration code has been successfully requested. Tap on Done to exit.

Step 7: Upon receiving your registration code sent by post, tap on More in your Maybank2u SG (Lite) App. Go to Settings and toggle to enable Secure2u. Enter the registration code.

Step 8: Confirm your Registered mobile number.

Step 9: Enter the OTP.
Note: Selected customers are required to provide additional verification via Singpass Face Verification. When prompted, follow on screen instructions.

Step 10: And you’re done!

Click here for guide on how to register Secure2u on Maybank2u SG app.

Click here for guide on how to approve transactions with Secure2u on Maybank2u SG app.

Click here for guide on how to use Secure2u on M2U SG app to authenticate login and approve transactions on Maybank2u Online Banking.

If you have both M2U SG (Lite) app and M2U SG app, follow the steps below to approve transactions.

For medium risk mobile banking transactions, you will not be required to enter your Online Banking password to proceed.

Download or update Maybank2u SG (Lite) app or Maybank2u SG app and login with your Maybank2u Online/Mobile Banking Username and Password.

How to perform First Time Login

Step 1: Click on ‘Register Now’.

Step 2: Select if you wish to login using your Access ID, Credit Card, or Debit Card and proceed.

Step 3: Confirm your mobile number, click on ‘Yes, send me the code’ and enter the SMS OTP.

Step 4: Create your username.

Step 5: Create your new password and confirm your password.
You will now be able to access your online banking.

Try the new Maybank2u Online Banking now

Forgot your username or password?

Step 1: At the Login page, click on ‘Forgot Login Details’.

Step 2: Select Access ID/Credit Card/Debit Card and fill in the necessary information to proceed.

Step 3: Verify your details with SMS OTP

Step 4: Create your new password and click ‘Confirm’
You can now proceed to login with your newly created password.

• How can I register for Secure2u if my physical security token is damaged/out of battery/out of sync?
  

  You can register using the OTP that will be sent to your registered email address and mobile number.

  For Maybank2u SG App, Settings > Toggle button to enable Secure2u and follow on-screen instructions

  For Maybank2u SG (Lite) App, More > Settings > Tap on Maybank2u to reveal Secure2u > Toggle button to enable Secure2u and follow on-screen instructions

  Alternatively, you can visit any Maybank branch replace your physical security token.

• How do I authenticate my mobile banking transactions?
  

  For mobile banking transactions, authentication is done securely and seamlessly in the background when you log in with your Mobile Banking username and password. For transactions requiring transaction signing, you will need to enter your online banking password for authentication.

• How do I authorise a transaction made on Maybank2u Online Banking using Secure2u?

  After selecting Secure Verification as your authenticating mode, please follow below steps:

  Step 1: Reach out to your Secure2u-enabled mobile device and check for a push notification sent for approval. Tap on the notification.
  Step 2: Verify that the transaction details shown on the approval page is correct. Tap APPROVE to proceed.
  Step 3: Approval complete! Check back to Maybank2u Online Banking for the status of the transaction

For more info on Secure2u, please click here for a comprehensive guide on M2U SG (Lite) app, and here for M2U SG app.

For steps on how to switch Secure2u to a new device, please click here.

For steps on how to unbind device, please click here.

For steps on how to de-register Secure2u, please click here.