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Scheduled Maintenance

To enhance your banking experience, we are constantly upgrading our banking system. During these times, some banking services will be unavailable.

We apologise for any inconvenience caused and thank you for your patience.

 

Date Scheduled Downtime Banking Services

Friday, 22 October 2021

1.00am - 2.00am

Self-Service/Customer Facing Services

  • 3D Secure OTP for Card-not-present transaction

Note: Other card services that are non CNP-OTP transactions are still available.

Sunday, 24 October 2021

4.00am - 7.00am

Self-Service/Customer Facing Services

  • ATM, ATM5 , Cash Deposit Machine, Self-service Passbook Update Machine
  • Mobile and Online Banking
  • Phone Banking
  • MDS, Regional Switch
  • NETS
  • Cards related functions in IB/MB and IVR
  • OTP for Card-not-present transaction
  • Credit and Debit Card transactions performed in ATM/CDM
  • Debit Card POS transactions (Platinum Debit Card and Manchester United Debit Card) (Visa & MasterCard credit card POS transactions will be processed by Visa & MasterCard Stand-in Host subject to the stand-in rules)
Monday, 25 October 2021 1.00am - 2.00am

Self-Service/Customer Facing Services

  • Personal Online/Mobile Banking
    • Log in using SMS One-Time Password (OTP)
    • Perform transactions that require SMS 2-Factor authentication (2FA)
    • Perform First-Time Log in and register for PayNow
  • Business Internet Banking
    • Perform transactions that require SMS 2-Factor authentication (2FA)
    • SMS Activation
  • Cards
    • Activate for new Credit/Debit Card
    • Redeem TREATS Points online
  • SMS Notifications for
    • ATM Cash Withdrawals
    • SMART Alerts
    • ePayment