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Whistleblowing Policy


1.0 POLICY STATEMENT

Maybank Singapore Limited is committed to the highest standard of ethics and integrity in its conduct of business and operations. As part of this commitment, Maybank has in place an avenue for disclosure of any improper conduct.

 

2.0 OBJECTIVES OF THIS POLICY

The objective of this policy is to ensure that all employees and members of the public have access to secured channels to make disclosures on any improper conduct by any member or representative of Maybank, with the assurance that there will be no repercussion against them.

 

3.0 SCOPE

Improper conduct includes, but is not limited to:

  • Bribery and corruption;
  • Fraud, theft or embezzlement;
  • Abuse of power by an employee;
  • Conflict of interest;
  • Breach of Maybank’s Code of Conduct;
  • Failure to comply with legal and regulatory obligations;
  • Unauthorised disclosure of customer information; and
  • Concealment of any of the above.

Any person who is aware of, or has reasonable grounds to suspect that, any improper conduct has been committed by an employee or representative of Maybank can make a disclosure.

 

4.0 DISCLOSURE CHANNELS

Disclosures can be made via any of the following channels:

Hotline

603-20268112 and 800-6011492 with secured voice recording

E-mail

whistleblowing@maybank.com

Letter

Group Compliance, P.O. Box 11635, 50752 Kuala Lumpur, Malaysia

Whistle-blowers are encouraged to include the following information in the disclosure to facilitate investigations:

  • Name of person(s) involved;
  • Date and time of the event;
  • Nature of the event;
  • Witness to the event, if any; and
  • Evidence of the event, if any.

 

For further information on the list of toll free lines in countries where Maybank has presence, please click here

 

5.0 CONFIDENTIALITY AND PROTECTION OF WHISTLEBLOWER

The identity of a whistle-blower who made a disclosure in good faith will be kept confidential and will only be disclosed on a strictly need-to-know basis. Employees
who whistle-blow in good faith will also be protected by Maybank from any repercussion.

 

6.0 WHISTLEBLOWING GOVERNANCE

Singapore Executive Risk Committee provides the oversight to ensure that all disclosures made via the whistleblowing channels are accorded with adequate attention, independence, investigation and remediation action, where necessary.