This Data Protection Policy outlines how Maybank Singapore Limited and Malayan Banking Berhad, Singapore branch (as the case may be) collects, uses, maintains and discloses your Personal Data. Maybank safeguards your Personal Data in accordance with the Singapore Personal Data Protection Act (No. 26 of 2012) ("the Act"). Please take a moment to read this Data Protection Policy so that you know and understand the purposes for which we collect, use and disclose your Personal Data. This Data Protection Policy supplements but does not supersede nor replace any other consents which you may have previously provided to us in respect of your Personal Data, and your consents herein are additional to any rights which we may have at law to collect, use or disclose your Personal Data.
For the avoidance of doubt, this Data Protection Policy forms a part of the terms and conditions governing your relationship with us ("Terms and Conditions") and should be read in conjunction with those Terms and Conditions.
1. Your consent is important
When you request information or sign up for our products and services, you may be required to provide us with your Personal Data. In doing so, you agree and consent to Maybank Singapore Limited, Malayan Banking Berhad, Singapore Branch and their related corporations (collectively referred to herein as "Maybank", "us", "we" or "our") as well as their respective agents, authorised service providers and relevant third parties collecting, using, disclosing and/or sharing your Personal Data in accordance with this Data Protection Policy. Please note that if you are providing us with the Personal Data of another individual you are responsible for ensuring that such individual consents to the collection use and disclosure of their Personal Data to Maybank in accordance with this Data Protection Policy before the Personal Data is disclosed to us.
You have the choice, at any time, not to provide your Personal Data or to withdraw your consent to Maybank processing your Personal Data. However, do note that failure to provide such Personal Data or a withdrawal of your consent for us to process your Personal Data may result in Maybank being unable to provide you with effective and continuous products and services.
You may find our Marketing Consent Withdrawal Form at https://www.maybank2u.com.sg/en/forms/personal.page.
If you should withdraw your consent to the processing or handling of your Personal Data in respect of any purpose which we may reasonably consider to be essential in order for us to provide you with the products and/or services requested / applied for, we may not be in a position to continue to provide our products or services to you or administer any contractual relationship which may be in place between us. Furthermore, we shall be entitled to treat such withdrawal as your termination of any account / agreement which you may have with us, without prejudice to any rights and remedies which we may have at law against you.
Notwithstanding the generality of the foregoing and for avoidance of doubt, upon the termination or expiry of your contractual relationship with us (howsoever caused), we may still continue using or disclosing your personal data as may be necessary, required, authorised or permitted for compliance with applicable law or as may be requested by the relevant regulatory bodies, government agencies, statutory boards, administrative bodies, authorities or law enforcement agencies to comply with any laws, rules, guidelines and regulations or schemes to which we may be subject, whether situated locally or overseas.
2. What types of Personal Data do we collect?
In this Data Protection Policy, "Personal Data" refers to any data, whether true or not, about an individual who can be identified (a) from that data; or (b) from that data and other information to which we have or are likely to have access, including data in our records as may be updated from time to time.
Examples of such Personal Data you may provide to us may include (depending on the nature of your interaction with us) your name, NRIC, passport or other identification number, telephone number(s), mailing address, email address and any other information relating to any individuals which you have provided us in any forms you may have submitted to us, or via other forms of interaction with you.
The Personal Data we collect can be either obligatory or voluntary. Obligatory Personal Data are those that we require in order to provide you with our products and services. If you do not provide us with obligatory Personal Data, we would not be able to provide you with our products and services. Voluntary Personal Data are those that are not mandatory in order for us to provide you with our products and services. If you do not provide us with voluntary Personal Data, you can still sign up for our products and services. Obligatory and voluntary Personal Data differ for each of our products and services and will be indicated in the application forms.
3. How do we collect your Personal Data?
Generally, we obtain your Personal Data in various ways, such as:
- when you submit application forms or other forms relating to any of our products or services;
- when you use some of our services (including but not limited to websites, apps and any online accounts established with us);
- when you request that we contact you, be included in an email or other mailing list or when you respond to our request for additional Personal Data, our promotions and other initiatives;
- when you sign up for or use one of the many services we provide or when you register an account at any Maybank website;
- when you contact any Maybank entities through various methods such as application forms, emails and letters, telephone calls and conversations you have with our staff in a branch. If you contact us or we contact you using telephone, we may monitor or record the phone call for quality assurance, training and security purposes;
- from our analysis of your transactions (including but not limited to payment history, loan, or deposit balances, credit or debit card purchases);
- when you participate in customer surveys or when you sign up for any of our competitions or promotions;
- when you submit a job application;
- when we receive references from business partners and third parties, for example, where you have been referred by them;
- when we seek information from third parties about you in connection with your banking products, insurance policies or job applications, for example, from your ex-employer and the relevant authorities;
- when CCTVs deployed at our premises capture video recordings and images of you for security purposes; and
- when you submit your Personal Data to us for any other reasons.
Personal Data we collect from our websites
IP Address
- An IP address is a number that is automatically assigned to your computer when you signed up with an Internet Service Provider. When you visit our website, your IP address is automatically logged in our server. We use your IP address to help diagnose problems with our server, and to administer our website. From your IP address, we may identify the general geographic area from which you are accessing our website however, we will not be able to pinpoint the exact geographic location from which you are accessing our website. Generally, we do not link your IP address to anything that can enable us to identify you unless it is required by applicable laws and regulations.
Information on Cookies
- A cookie is an element of data that a website can send to your browser, which may then store it on your system. We use cookies in some of our pages to store visitors' preferences and record session information. The information that we collect is then used to ensure a more personalised service level for our users. You can adjust the settings on your browser so that you will be notified when you receive a cookie, or to disable the cookies associated with our website. Please refer to your browser documentation to check if cookies have been enabled on your computer or to request not to receive cookies. Please note however that you may not be able to enter certain part(s) of our website, and some of the functions and services may not be able to function without cookies. This may also impact your user experience while on our website.
- While your privacy is our priority, we cannot guarantee that certain non-sensitive information (e.g. your preferences and favourited articles) won't be accessible by third parties if they correctly key in your email address. They cannot, however, view any account-related information as this site does not ask for nor store such information.
4. What is the purpose of collecting your Personal Data?
Generally, Maybank collects, uses and discloses your Personal Data for the following purposes:
- responding to your queries and requests;
- verifying due diligence checks and the status of your financial standing;
- managing the administrative and business operations of Maybank and complying with internal policies and procedures
- facilitating business asset transactions (which may extend to any mergers, acquisitions or asset sales);
- matching any Personal Data held which relates to you for any of the purposes listed herein;
- resolving complaints and handling requests and enquiries;
- preventing, detecting and investigating crime, including fraud and money-laundering, and analyzing and managing commercial risks;
- providing media announcements and responses;
- maintaining security of Maybank premises (including but not limited to CCTV surveillance and issuing building access passes);
- meeting or complying with any applicable laws, regulations, directives, rules, codes of practice or guidelines issued by any legal or regulatory bodies which Maybank may be subject to, whether local or overseas (including but not limited to disclosures to regulatory bodies, conducting audit checks, surveillance and investigation);
- legal purposes (including but not limited to obtaining legal advice and dispute resolution); and
- purposes which are reasonably related to the aforesaid.
ARE YOU AN INDIVIDUAL CUSTOMER OF MAYBANK?
In addition to the general purposes set out in this Data Protection Policy:
If you are a retail banking or private wealth customer (which includes Personal Banking, Private Wealth, Premier Wealth, Privilege Wealth and Islamic Banking), hire purchase customer, or a mandatee of such customers, Maybank also collects, uses and discloses your Personal Data for the following purposes:
- assessing your application for any of our products and services and the verification of your financial standing through credit checks; opening or continuation of accounts and establishing or providing banking services and facilitating the continuation or termination of the banking relationship (including but not limited to account maintenance and account closure);
- facilitating the daily operation of services and credit facilities;
- providing client servicing (including but not limited to remittance services, mailing services, reconciliation services and providing customer satisfaction services);
- facilitating the transfer of funds within Maybank bank accounts or from Maybank bank accounts to external bank accounts and vice versa;
- ensuring the ongoing credit worthiness of customers;
- managing investment products (including but not limited to asset management, unit trusts, securities trading, structured deposits, funds, equities, structured products and alternative investments);
- networking to maintain customer relationship;
- providing you with the products and services which you have requested, including administering credit and debit cards (including but not limited to processing card applications, administering loyalty programmes, card replacement and cancellation, transactions and credit limit approvals), cheque deposits and issuance services and the provision of loans and overdraft facilities (including but not limited to the evaluation of credit risks and enforcement of repayment obligations); and
- any other purpose reasonably related to any of the above.
Where permitted under the terms of the agreement which you have entered into with us and as part of the services which we provide to you, we may from time to time and at our discretion also use your contact particulars (including your phone number and email address) to contact you in order to provide you with information and/or updates which you are entitled to receive in connection with your portfolio and / or in accordance with the terms and conditions of our agreement with you on products, services or investment opportunities.
ARE YOU A CORPORATE CUSTOMER OF MAYBANK?
In addition to the general purposes set out in this Data Protection Policy:
If you are the owner, chairman, director, employee, mandatee, or guarantor of an organisation that is a SME - Retail, Small Medium Enterprises (RSME) Banking or Commercial Banking or Global Banking customer (which includes Islamic banking customers), Maybank also collects, uses and discloses your Personal Data for the following purposes:
- opening or continuation of accounts and establishing or providing banking services;
- facilitating the continuation or termination of the banking relationship (including but not limited to account maintenance and account closure);
- providing client servicing (including but not limited to remittance services, mailing services, reconciliation services and providing customer satisfaction services);
- facilitating the transfer of funds within Maybank banking accounts or from Maybank banking accounts to external banking accounts and vice versa;
- ensuring the ongoing credit worthiness of customers;
- networking to maintain customer relationship;
- legal purposes (including but not limited to obtaining legal advice and dispute resolution);
- providing you with the products and services which you have requested, including administering credit and debit cards (including but not limited to processing card applications, administering loyalty programmes, card replacement and cancellation, transactions and credit limit approvals), cheque deposits and issuance services and the provision of loans and overdraft facilities (including but not limited to the evaluation of credit risks and enforcement of repayment obligations); and
- any other purpose reasonably related to any of the above.
DO YOU USE MAYBANK’S ONLINE SERVICES?
In addition to the general purposes set out in this policy:
If you use any of Maybank’s online services (including internet and mobile banking customers, Certificate of Entitlement bidders or users of social media platforms who have reached out to Maybank), Maybank also collects, uses and discloses your Personal Data for the following purposes:
- opening or continuation of accounts and establishing or providing banking services;
- facilitating the continuation or termination of the banking relationship (including but not limited to account maintenance, and account closure);
- providing client servicing (including but not limited to providing business support needs, transfers, balance inquiries);
- resolving complaints and handling requests; and
- any other purpose reasonably related to any of the above.
ARE YOU INVOLVED IN A TRANSACTION WITH MAYBANK ?
In addition to the general purposes set out in this Data Protection Policy:
If you are a counterparty to a transaction (for example, a beneficiary of a fund transfer or payment), Maybank also collects, uses and discloses your Personal Data for the following purposes:
- providing cash and transactional services; and
- any other purpose reasonably related to any of the above.
HAVE YOU REFERRED ANYONE TO MAYBANK?
In addition to the general purposes set out in this Data Protection Policy:
If you are a party providing referrals to Maybank under one of our referral programmes, Maybank also collects, uses and discloses your Personal Data for the following purposes:
- processing payment of referral fees; and
- any other purpose reasonably related to any of the above.
HAVE YOU PROVIDED ANY SECURITY TO MAYBANK?
In addition to the general purposes set out in this Data Protection Policy:
If you are a guarantor for a loan, Maybank also collects, uses and discloses your Personal Data for the following purposes:
- processing loan applications;
- providing loans and overdraft facilities (including but not limited to the evaluation of credit risks and enforcement of repayment obligations); and
- any other purpose reasonably related to any of the above.
DO YOU PROVIDE A SERVICE TO MAYBANK?
In addition to the general purposes set out in this policy:
If you are an employee of an external service provider of Maybank, Maybank also collects, uses and discloses your Personal Data for the following purposes:
- issuing building access pass and maintaining building security;
- managing project tenders;
- processing and payment of vendor invoices;
- profiling in media activities; and
- any other purpose reasonably related to any of the above.