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Shop Smart Online

Minimise your risks while doing online shopping. Take extra measures to protect your personal and Credit Card information with these useful tips.

Useful Tips

1. Use a secure site
SSL (or TLS, the updated, more secure version of SSL) is a technology using encryption algorithms to ensure data transferred between users and sites remains impossible to read. This information could be your Credit Card number or your purchase order. To ensure the site you are purchasing from is using SSL, look for a lock beside the URL or internet address of the site. The URL should also have an "s" after "http" e.g. https://.


2. Keep your password secret
Some online merchants may require you to register a user name and password along with your payment card details before buying an item. The password can be used to authorise purchases from that merchant, so treat it as carefully as you treat your PIN for using the ATMs.


3. Know the difference between buying from a business VS buying from a private seller
It is now quite common for individuals to be selling goods themselves through online auction sites. While most private sellers are legitimate, your legal rights with an individual may not be the same as with a business.


4. Check delivery and return policies on the merchant's home page
Make sure you can return unsatisfactory items and check to see if you can get your money refunded or if you will receive a merchandise credit. Sales policies should cover the delivery methods and cost of delivery, currency accepted, taxes applied, return and refund policy, and a contact number or email address.


5. Use your Maybank Credit Card to shop online
You will receive the same benefits of Cardmember protection as you do when you transact offline. When you shop at an online store based in another county, Maybank Visa will usually provide you with the best exchange rates available.


6. Shop with reputable merchants
If you have not transacted with the online merchant before, check around for references or reviews from previous purchasers. You may even contact your local consumer protection agency, such as the Consumers Association of Singapore (CASE) to see if the merchant has any past issues.


7. Keep a record of your transactions
The record should include the merchant's contact and the order confirmation number/ details summarising the item, price, and quantity. Save this record in case you need to return or exchange the item you have purchased.


8. Your Credit Card is for purchases only
Do not provide your Card details to any website asking them for any other purpose.