• Do not grant remote access of your computer to anyone.
• Always use a computer or a device that you trust.
• Avoid sharing your PC as spyware or viruses may be downloaded without your knowledge.
• Ensure that you are on a secure website before submitting any sensitive information.
  Secure websites begin with https:// instead of http://. There is also a lock icon on the address bar if it is a secure website.
• Exercise caution when installing any third-party software.
  Scan new programs and e-mails with anti-virus and anti-spyware software before executing or opening.
• Protect confidential and critical data by encrypting them and keeping them backed-up on a regular basis.
• Remove file and printer-sharing option(s) on the computer, especially if your Internet access is via cable modem, broadband connection or such similar setup as such sharing options may allow spyware programs or viruses to spread to other computers.
• Update Operating Systems
  Use operating systems that are up to date and update security patches for Windows and Internet Explorer.
  If you are using Windows Operating System (OS) and Internet Explorer, do visit the Microsoft website regularly to check for updates on security patches. You can also click on "Windows Update" under the "Tools" option located on the Internet Explorer.
• Wireless Connection
  If you are using a wireless network connection such as WiFi or a wireless shared printer service, ensure that a proper wireless installation is carried out to prevent potential attacks to your device.
• Exercise caution when installing any third-party software.
  Certain third-party software providers may redirect the Internet session through their own servers without the user's knowledge. Any information the user enters on the browser may be transmitted or stored in these servers. Your personal information and privacy may be compromised, and this may include your username and password when you login to any online banking session.
• Delete suspicious or unsolicited emails
  If you do open any suspicious email, do not open any attachments or click on any links within the message.
• Ensure that your computer is protected by reliable security software such as:
  • Anti-spyware protection
  • Personal firewall protection
  • Anti-malware protection
  
  Installing a personal firewall is extremely important, especially if you are connected to the Internet regularly or permanently (e.g. via broadband connection). The personal firewall can provide safeguards against any form of external attacks.
  
  If you download files, programs or plug-ins from the Internet regularly, it is essential to protect your computer with anti-spyware and anti-malware programs to prevent unwanted tracking, keyloggers and malicious programs from running in the computer without your knowledge. If your computer contains highly sensitive or confidential information, you should consider installing encryption software to protect your data.
  
  • Ensure that your virus definition, signature files, and any other security patches are updated regularly.
  • Update your firewall patches that are provided by the software such as Norton, McAfee and Trend Micro.

Signs that your computer is infected with malware

• Prompting you to input your login credential multiple times even if your supplied information is correct.
• Sudden slowness in your computer and/or requests you to wait while the system is processing for an extended time.
• Unusual logon/authorisation procedures and/or re-direct to the unfamiliar website.

Note: We are actively monitoring the situation and will block traffic to www.maybank2u.com.sg that has passed through or are redirected from suspicious service providers such as VPN or other forms of proxies to protect our Internet banking customers. If the user has installed such software, he/she may not be able to access our website and Maybank2u.com.sg. In such cases, we strongly recommend that the user disable or uninstall any such software before retrying.