As Mobile Banking becomes part of banking convenience on the go, securing your mobile device has become as important as protecting your computer. Here are some precautionary measures you can take to keep your mobile devices protected:

• Secure your device with a strong password or biometric
• Create a strong password for your mobile device that is easy to remember, but hard to guess.
• Avoid using easy to-guess passwords such as your birthday or telephone number.
• Set your mobile device to lock automatically when not in use.
• Ensure that only you are able to unlock your mobile device.
• Download secure applications
• Download and install reliable antivirus software on your mobile device
• Keep any security patch and antivirus software up-to-date.
• Exercise cautious when downloading applications
• Before downloading any new application, do check the ratings and comments to be aware of what the app does and what information it may access on your mobile device.
• Delete old messages
• Do delete text messages from your financial institution after reading them as such information may lead to identity theft.
• Do not “root” or “jailbreak” the smartphone, as this could compromise smartphone security.
• Do not download applications from unauthorised or illegitimate app stores, or unsecured websites. Do not click on hyperlinks from messages, emails if you are unsure of the source.
• Keep your phone operating system and apps updated.
• Be aware of what access and rights are granted to the apps on your mobile devices.
• Be alert especially if a screen on your mobile device suddenly pops up and asks for your confidential information, even if you did not open your applications or initiate any activity.
• As cybercriminals’ mode of operations and malware are constantly evolving, visit Maybank’s website for more information and latest updates on other signs to watch out for.
• If there is an update for your device from legitimate sources such as Google Play Store, or Apple Play Store, install it. New updates are sometimes used to fix bugs and address security vulnerabilities.
• Do not allow your mobile device to store or retain your login credentials.
• Always log out and never leave the mobile banking application running in the background.
• Always review the privacy policy and understand what data (location, access to your social networks) an application can access on your device before you download it.
• If you lose your mobile phone or tablet, you should review your account transaction history through Online Banking. If there are any suspicious transactions, please report to us immediately.
• Remove all data on your old phone or tablet before donating, reselling or recycling.
• Take extra caution in safeguarding your mobile device as they are more prone to being lost or stolen compared to a computer.
• Never disclose personal information via text messages, and be wary when opening links in text messages.
• Install the latest software updates on your mobile device as this will help to ensure that bugs are addressed.
• Avoid access through a public Wi-Fi network on your mobile device.