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Protect Yourself Online


  • Create a robust user password
    It is important for the user to create a robust password. For greater security, the password should be in line with our stricter password rules, which include:
    • A combination of both letters and numbers
    • A length of 8 to 12 characters
    • It is case-sensitive
    • No special characters (e.g. #!$%ˆ) and spaces are allowed, except underscore
  • Do not disclose the password to anyone
  • Do not use easy-to-remember dates or numbers to create the password
  • Do not use the same Internet Banking password for other online accounts
  • It is dangerous to share the same password for other online accounts as most non-banking systems provide easy access for password recovery.
  • Do not write down or store the password
    • Avoid writing or storing the password in easily accessible items like a notepad or the PC
    • Do not select the option on browsers for storing or retaining username and password
  • Do not access Online Banking from computers or devices which cannot be trusted
  • Do not access Online Banking for Company Account from public areas
  • Do not access Online Banking for Company Account at cyber cafes, which are prone to attacks from "Trojan Horse" or other malicious programmes.
    • Trojan Horse is a type of virus that is a computer program masquerading as another program. It may appear innocent but your files can be damaged or even erased if you open the program
  • Log off your online banking session when not in use
  • Always clear the browser's cache memory (delete browser history) after each online session
  • Take note of the last login time every time login
  • Do make it a habit to check the last login message whenever you login, as it tells you when the last login was performed.
  • Check your transaction history details regularly
  • This will help you keep track of your account activities. Report to Maybank immediately if you notice any discrepancy in your account.
  • Do not save the Bank's URL on the browser's Bookmark or Favourites
  • Access the Bank's web site directly by entering the URL in the browser's address field.
  • Protect yourself from fraudulent/phishing emails and web sites
  • Set up notification alerts on your account transactions to monitor your account activities
  • Change your Password on a regular basis
  • Do not connect to publicly available Wifi to perform financial transactions and access online banking.
  • Change your password if you suspect that your account has been compromised.
  • Maybank will not ask for your logon details and personal information for internet banking or mobile banking services.
  • Keep potential fraud and spam out of your regular email inbox by creating a separate email for social networking purposes.