- Create a robust user password
It is important for the user to create a robust password. For greater security, the password should be in line with our stricter password rules, which include:
- A combination of both letters and numbers
- A length of 8 to 12 characters
- It is case-sensitive
- No special characters (e.g. #!$%ˆ) and spaces are allowed, except underscore
- Do not disclose the password to anyone
- Do not use easy-to-remember dates or numbers to create the password
- Do not use the same Internet Banking password for other online accounts
- It is dangerous to share the same password for other online accounts as most non-banking systems provide easy access for password recovery.
- Do not write down or store the password
- Avoid writing or storing the password in easily accessible items like a notepad or the PC
- Do not select the option on browsers for storing or retaining username and password
- Do not access Online Banking from computers or devices which cannot be trusted
- Do not access Online Banking for Company Account from public areas
- Do not access Online Banking for Company Account at cyber cafes, which are prone to attacks from "Trojan Horse" or other malicious programmes.
- Trojan Horse is a type of virus that is a computer program masquerading as another program. It may appear innocent but your files can be damaged or even erased if you open the program
- Log off your online banking session when not in use
- Always clear the browser's cache memory (delete browser history) after each online session
- Take note of the last login time every time login
- Do make it a habit to check the last login message whenever you login, as it tells you when the last login was performed.
- Check your transaction history details regularly
- This will help you keep track of your account activities. Report to Maybank immediately if you notice any discrepancy in your account.
- Do not save the Bank's URL on the browser's Bookmark or Favourites
- Access the Bank's web site directly by entering the URL in the browser's address field.
- Protect yourself from fraudulent/phishing emails and web sites
- Set up notification alerts on your account transactions to monitor your account activities
- Change your Password on a regular basis
- Do not connect to publicly available Wifi to perform financial transactions and access online banking.
- Change your password if you suspect that your account has been compromised.
- Maybank will not ask for your logon details and personal information for internet banking or mobile banking services.
- Keep potential fraud and spam out of your regular email inbox by creating a separate email for social networking purposes.
