Security and Privacy
Measures to Protect You From Scams
Enhanced security measures against malware scams
As part of an industry-wide effort, supported by The Association of Banks in Singapore (ABS), Maybank along with other major retail banks in Singapore have enhanced security measures to protect customers from malware scams and will progressively introduce refinements or new measures to keep pace with changes in the threat landscape.
The anti-malware security measures on banking apps will aid banks in detecting the presence of malware on customers' devices and trigger additional actions, including blocking access to the banking app or calling customers when suspicious activities are detected on their device before transactions are effected. Customers can be assured that the security measures do not monitor nor conduct surveillance on customers' mobile devices, nor do they collect or store any personal data.
Nevertheless, please be reminded to stay vigilant and alert as customers remain the best defence against scams. For more information, you may refer to the Frequently Asked Questions and Tips to Staying Safe.
Maybank’s measures to protect you from scams
Your online banking security is a priority for us and we are constantly looking for ways to keep you protected. As scams continue to evolve, we must stay alert and look out for the signs to avoid becoming a victim of one. In consultation with the Monetary Authority of Singapore, we have implemented stricter measures to lower the risks of online fraud.
Suspend digital banking access in the event of a scam or fraud
As a Maybank customer, you have the option of suspending your digital banking access or changing your password.
You may call our hotline at 1800-MAYBANK (1800-629 2265) or (65) 6533 5229 (Overseas) and press *1 or Option 4 in the main menu to suspend your Maybank2u online and mobile banking access immediately.
Once the digital banking access is suspended, you will no longer be able to log in to Maybank2u online or mobile banking to change your password.
To re-activate your Maybank2u online and mobile banking access, you will need to visit any of our Maybank Singapore branches with your NRIC or passport.
As an alternative to suspending your banking access, you may login to Maybank2u online banking and select ‘Settings’ > ‘Security’ tab > ‘Password’ to change your password.
To bolster the security of digital banking services, we have implemented additional measures to prevent, detect and manage scam incidents. Click Frequently Asked Questions on the additional security measures to protect you against scams.
Suspend digital banking access in the event of a scam
As a Maybank customer, you have the option of suspending your digital banking access or changing your password.
Suspect that you’re a victim of fraud? Call our hotline at 1800-MAYBANK (1800-629 2265) or (65) 6533 5229 (Overseas) and press *1 or Option 4 in the main menu to suspend your Maybank2u online and mobile banking access immediately.
No clickable links in emails or SMSes from Maybank
Maybank has removed all clickable links from its emails and SMSes since 31 January 2022. If you have received a message from Maybank with a clickable link, it’s likely that the message is not legitimate.
Dedicated customer service teams to assist you with fraud and scam related matters
Call 1800-MAYBANK (1800-629 2265) or (65) 6533 5229 (Overseas) and press *1 to report any unauthorised transactions made to your account(s) and lodge a police report.
Default threshold to receive transaction notifications is revised to S$100
Transaction notification alerts have been set at $100 by default for all customers. You may log into Maybank2u Online Banking to change your default transaction threshold.
Delay of at least 12 hours to activate a new Secure2u digital token on a mobile device
As a security measure, you can only use Secure2u to authenticate transactions at least 12 hours after registration. You will be able to use the physical token to complete your transactions in the meantime.
Notifications will be sent to existing registered mobile number and/or email address if there is a request to update customer’s contact details
This is a security measure to verify that you have given the instruction to the bank to update your contact details. The alert will be sent to the mobile number and/or email address registered with the bank.
Additional security protection on transactions
Maybank has introduced a cooling period to perform selected payment transactions after a new payee has been added. The bank will also send you an email alert when there is a new browser or device login to your Maybank2u Online Banking to notify you in case of any unauthorised logins.