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E-Payment and Account-Related Transaction Alerts

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Changes to E-Payment and Account-Related Transaction Alerts

What are the changes to E-Payment & account-related transaction alerts?

From December 2021, as part of our support for Green initiatives, you will start receiving email notifications instead of physical letters for selected E-Payment and Account related alerts. Do ensure that your email address with the bank is current. Also, the default transaction threshold for selected E-Payment alerts will be revised.

Why email notification?

We are progressively moving some transaction alerts from physical letters to email notifications. Email notification allows you to stay updated and receive timely alerts on your financial transactions.

How to tell if an email notification is from Maybank?

What are the changes to E-Payment and account-related thresholds?

Progressively from December 2021, the default transaction threshold for receiving selected E-Payment and Account-Related Alerts will also be revised.

You may amend the threshold amount from end December 2021 onwards.  Simply login to Maybank Online Banking, select “Settings” followed by “E-Payment Alerts” or “SMART Alerts”, whichever is relevant. Please standby your physical security token as transaction signing is required.

What to do next?  

Ensure your email address is updated so you will not miss out on any transaction alerts and important notifications from us.

For Maybank Online/Mobile Banking Users

  • Login to Maybank Online Banking to check if your email address is updated.
  • Look under “Settings”.
  • To update, select “Update Personal Information” and follow the on-screen instructions.
  • Allow 3 business days for your details to be updated

Please standby your physical security token as transaction signing is required. 

For Business Internet Banking Users

  • To check if your email address is updated, call 1800-777 0022 between 9am and 6pm, Mondays to Fridays, excluding Public Holidays
  • To update email address, complete the ‘Business Internet Banking (BIB) Update of Customer Contacts Form’ and mail it to the address indicated on the form.
  • Allow 5 business days for your contact details to be updated.

Forgot Password 

Personal Customers

For Debit Card Customers

Step 1: Contact our Customer Relationship Executives on 1800-MAYBANK (1800-629 2265) or (65) 6533 5229 (Overseas) to assist with the resetting of password.
Step 2: Click here for instructions on how to complete your password reset.

For Credit Card Customers

Click here for instructions on how to reset your password.

Business Internet Banking Customers

To replace Access ID and PIN, kindly complete the User Access Maintenance Form and mail in to the address indicated on the form.  Allow 5 working days for your request to be processed.

Useful Information

  • What are E-Payment Alerts?
    These notifications are sent to you when payments are made through electronic means. This enables you to verify if a transaction is an authorised one.
  • What are Account-Related Alerts (SMART Alerts)?
    This notification service is available to Maybank Online Banking (Individuals) only.
    You will be notified of your activities relating to your Maybank account or banking services if you have registered for this service. This will enable you to monitor and track your banking transactions.
    To register for this service, log in to Maybank Online Banking > Settings > SMART Alerts.
  • What are the changes to E-Payment & Account-Related Alerts (SMART Alert)?
    Progressively from December 2021, selected notification letters will be replaced with email notifications. These will be sent to your email address in our records.
    The default transaction threshold for receiving selected E-Payment and Account-Related Alerts will also be revised.

 

For a more comprehensive FAQ, click here.